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Return Policy

We want you to love your purchase. If you’re not satisfied, we offer a 30-day "no questions asked" return policy from the date of delivery.

How to Start a Return
To ensure your return is processed, a Return Authorization (RA) Number is required.

  1. Request your RA: Contact us at info@crisscrossfabrics.com, call 917-388-9860, or chat with us online. (Note: We may request a digital photo of the item to process your request).

  2. Label your package: Clearly write the RA number on the outside of your return shipment.

  3. Ship it back: You may use any shipping carrier you prefer. Return shipping costs are the responsibility of the customer.

Important Conditions for Returns

  • Inspection Period: Please inspect your fabric immediately upon receipt. Criss Cross Fabrics is not responsible for any costs (sewing, manufacturing, etc.) once the fabric has been cut, altered, or used.

  • Original Condition: All returns must be in their original shape and on the original support (e.g., bolt or roll). Items not meeting these terms may not be eligible for a full refund.

  • Deadlines: Your RA number is valid for 30 days. Returns sent without a valid RA number will not be credited.

Refunds & Fees

  • Shipping Costs: Original shipping fees are non-refundable.

  • Processing Time: Please allow up to 10 business days for us to inspect and process your return once it arrives at our warehouse.

  • Refused Shipments: If you refuse a shipment, the original shipping charges and the return shipping costs will be deducted from your refund.

Need Help?
Our Customer Care team is here to assist: