Free Shipping
Free Shipping: Automatically applied to orders over $99.00 shipping to the 48 contiguous United States.
Shipping & Delivery Policy
Domestic & International Shipping
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Coverage: We ship to all 50 U.S. states and selected international countries. If we do not ship to your country, you will be notified at checkout.
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Carriers: We utilize UPS, FedEx, and USPS. We reserve the right to choose carriers at our discretion, for free shipping methods.
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P.O. Boxes:
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Shipments to P.O. Boxes are delivered via USPS only. Expedited shipping is not available for P.O. Box addresses.
Processing & Lead Times
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Standard Orders: Most orders ship within 48 hours. Orders placed after 2:30 PM EST will begin processing the following business day.
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Delivery Estimates: Packages typically arrive within 1–7 business days after shipment, depending on your distance from our New Jersey warehouse and your selected shipping method.
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Fabric Samples: Mailed via USPS First Class. Please note that samples do not include tracking numbers.
Expedited Shipping
Expedited options are available at checkout. We strongly encourage you to contact us to confirm stock availability before selecting an expedited shipping method to ensure your deadline can be met.
Expedited options are available at checkout. We strongly encourage you to contact us to confirm stock availability before selecting an expedited shipping method to ensure your deadline can be met.
Shipping Fees & Free Shipping
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Non-Refundable: All shipping fees are non-refundable. Final costs are displayed at checkout.
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Refused Shipments: If you refuse a shipment, you are responsible for the original shipping charges plus the cost of returning the package to us. these fees will be deducted from any applicable credit or refund.
International Orders (Duties & Taxes)
International shipments may be subject to import duties and taxes imposed by your country. Crisscross Fabrics is not responsible for these fees. We recommend contacting your local customs office for details. If an international shipment is refused, all original shipping fees, import duties, and return costs will be deducted from your merchandise refund.
International shipments may be subject to import duties and taxes imposed by your country. Crisscross Fabrics is not responsible for these fees. We recommend contacting your local customs office for details. If an international shipment is refused, all original shipping fees, import duties, and return costs will be deducted from your merchandise refund.
Address Accuracy
To ensure timely delivery, please verify that your shipping address—including apartment numbers and abbreviations—is correct. We are not responsible for lost or incorrectly delivered shipments if the address provided at the time of purchase was incorrect.
To ensure timely delivery, please verify that your shipping address—including apartment numbers and abbreviations—is correct. We are not responsible for lost or incorrectly delivered shipments if the address provided at the time of purchase was incorrect.
Out of Stock Items
If an item is sold out, we will contact you via phone and email to offer a substitute or a refund. If we do not receive a response within three (3) business days, we will ship the available portion of your order and issue a refund for the out-of-stock items.
If an item is sold out, we will contact you via phone and email to offer a substitute or a refund. If we do not receive a response within three (3) business days, we will ship the available portion of your order and issue a refund for the out-of-stock items.
Delivery Claims
If tracking shows your package was delivered but you have not received it, you must contact us within 10 days to file a claim.
If tracking shows your package was delivered but you have not received it, you must contact us within 10 days to file a claim.
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We will assist you in the carrier’s claims process, which can take up to 30 days.
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We do not issue refunds or credits for packages confirmed as "Delivered" by the carrier.
Contact Us
Questions? Reach out to our Customer Care team:
Questions? Reach out to our Customer Care team:
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Email: info@crisscrossfabrics.com
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Phone: 212-xxx-xxxx
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Chat: Available on our website.